Client Survey

Thank you for taking this short survey. Diagnostic Cytogenetics, Inc. welcomes all suggestions on how to provide better service to our clients.

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How would you rate the overall quality of our services?

excellent
good
satisfactory
adequate
poor

Are your telephone calls answered promptly and politely?

yes
somewhat
no

Is our laboratory staff knowledgeable and able to respond clearly to your questions?

yes
somewhat
no

How helpful is our medical staff in understanding abnormal or complex results?

very helpful
helpful
somewhat helpful
unhelpful
very unhelpful

Are our request forms easy to use?

very easy
easy
neither easy nor difficult
difficult
very difficult

Are our lab reports clear and easy to understand?

extremely clear and easy to understand
very clear and easy to understand
moderately clear and easy to understand
not very clear and easy to understand
not at all clear and easy to understand

How would you rate the quality and usefulness of our results in treatment and diagnosis?

excellent
good
satisfactory
adequate
poor

Are you satisfied with our result turnaround time?

very satisfied
satisfied
neither satisfied nor dissatisfied
dissatisfied
very dissatisfied

If you have had a problem or question, was it handled quickly and to your satisfaction?

yes
somewhat
no

Does our website provide adequate information?

yes
somewhat
no

How easy is it to navigate our website?

very easy
easy
neither easy nor difficult
difficult
very difficult

How would you rate our website overall?

excellent
good
satisfactory
adequate
poor

How else can DCI improve our services?

Name:

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